Refund & Cancellation Policy

Last revised: October 2026

PDFtoRow sells one-time digital downloads: the Excel and CSV files of a bank statement you converted. You see a free preview of the converted rows before you pay, so you know what you are buying.

1. When you get a refund

We refund the full amount when:

you were charged but the download was not unlocked;
you were charged more than once for the same statement (duplicate payment);
you were charged after the converted files had already expired or been deleted.

Conversions that fail are never charged, and statements of 1–5 pages can be downloaded free once per email every 24 hours.

2. When we do not refund

Because the preview shows the converted data before payment, we do not refund a download that was unlocked and delivered, including for a change of mind. Please check the preview before paying. If a delivered file is wrong, contact us: we will look into it and help.

3. How to request a refund

Email support@pdftorow.com within 7 days of the payment with your Conversion ID (shown in the page address, after /conversions/) and your Razorpay payment ID (in the Razorpay receipt email). We reply within 2 business days.

4. How refunds are paid

Approved refunds go back to the original payment method through Razorpay, in the currency you paid in. Razorpay usually completes them within 5–7 business days; your bank may take longer to show the credit. When a refund is issued, access to that download ends.

5. Cancellation

There are no subscriptions or recurring charges. You can cancel a purchase at any time before paying by closing the payment window; you are not charged. After a payment is completed and the download is unlocked, the order cannot be cancelled. You can delete your statement and files at any time from the conversion page.

6. Contact

Questions about a payment? See Contact us or email support@pdftorow.com.