How Can We Help You?
Answers about files, the free allowance, payments and deleting your data.
Direct Support
For problems with a conversion or a payment, email us:
support@pdftorow.comPlease include your Conversion ID or payment ID.Frequently Asked Questions
Digital PDF bank and credit-card statements up to 200 pages and 50 MB. LedgerLift works with most digital statements that print transactions in a table; results depend on the statement layout, so always check the preview. Scanned PDFs are supported through OCR, but are slower and limited to 15 scanned pages.
If your PDF has a password, enter it when asked. It is stored encrypted for at most 15 minutes, only to open the file, and is then deleted.
If the converter cannot read a statement reliably, it shows an error instead of giving you a partial file. Failed conversions are never charged.
Statements of 1 to 5 pages are free once per email address every 24 hours. Click Download, enter your email and type in the verification code we send you. Already used today's free download? You can pay $2.99 to download now, or wait until it is free again.
Wait a few minutes and refresh the conversion page. If it is still locked, email support with your Conversion ID and Razorpay payment ID.
The uploaded PDF is deleted right after processing (or within 24 hours if processing never finishes). The converted files and preview are deleted 24 hours after upload if not unlocked, or 7 days after unlocking.
Yes. Use the delete button on the conversion page to delete your files straight away.